Harvard Business Review on Increasing Customer Loyalty PER003020 ISBN13: 9781585090464

ISBN13: 9781585090464

Published: 11/17/1997

and proves what we've always suspected: you're no one until someone calls you bossy

PopMatters

In the years before he wrote War and Peace

Harvard Business Review on Increasing Customer Loyalty PER003020 ISBN13: 9781585090464How do you keep your customers coming back and get them to bring others? If you need the best practices and ideas for making your customers loyal and profitable but don't have time to find them this book is for you. Here are nine inspiring and useful perspectives, all in one place. This collection of HBR articles will help you: Turn angry customers into loyal advocates Get more people to recommend you Boost customer satisfaction by satisfying your