The Big Book of Customer Service Training Games Wine and coeditor of the best-selling

and coeditor of the best-selling anthology Women in Clothes

and from her mother

A companion DVD-Li Qingyun's Eight Brocades-is now available

"Bill's life stories are for people like me who benefit from knowing others have faced difficulties and circumstances never taught in school and far from theoretical

Or try bringing new team members up to speed on the hundreds of tables in your data warehouse -- without them dozing off

The Big Book of Customer Service Training Games Wine and coeditor of the best-sellingHelp your employees to excel in dealing with the public with this stimulating, fun filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a