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The Lost Art of Listening, Third Edition 3/e Ronald F. Zernicke behavioral and cognitive-behavioral

SKU: 1879654429
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behavioral and cognitive-behavioral

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The Lost Art of Listening, Third Edition 3/e Ronald F. Zernicke behavioral and cognitive-behavioral"That isn't what I meant!" Truly listening and being heard is far from simple, even between people who care about each other. This perennial bestseller now revised and updated for the digital age has helped more than 150,000 readers resolve conflicts and transform their personal and professional relationships. Renowned therapist Michael P. Nichols analyzes how any conversation can go off the rails and provides essential skills for building mutual

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