Employee Management and Customer Service in the Retail Industry ISBN:9780471723240 With its four-color illustrations and

With its four-color illustrations and clear descriptions

Dimensions: 217x278x15mm

this rapid-reference handbook will become a vital companion for both study and practice

information on maintenance of certification helps those recertifying understand the complex requirements

which allow detailed follow-up on the issues discussed

Employee Management and Customer Service in the Retail Industry ISBN:9780471723240 With its four-color illustrations andPages: 208, Specialty: Management, Publisher: Wiley, Publication Year: 2005, Cover: Paperback, Dimensions: 188x231. 1x12. 7mm "Employee Management and Customer Service in the Retail Industry", by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager's natural progression