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Hope Is Not A Method: What Business Leaders Can Learn From America'S Army,New Robert Louis An Anonymous Note Changes EverythingSince The End Of The Cold War, The United States Army Has Been Reengineered And Downsized More Thoroughly Than Any Other Business. In The Early 1990S, General Sullivan, Army Chief Of Staff, And Colonel Harper, His Key Strategic Planner, Took The Postcold War Army Into The Information Age. Faced With A 40 Percent Reduction In Staff And Funding, They Focused On New Peacetime Missions, Dismantled A Cumbersome Bureaucracy, Reinvented Procedures, And Set