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The Back Channel: A Memoir Of American Diplomacy And The Case For Its Renewal,New Tennessee 'Crowdsourcing' Is How The PowerBill Burns Is A Treasure Of American Diplomacy. Hillary Clintonthe Back Channel Shows How Diplomacy Works, Why It Matters, And Why Its Recent Demise Is So Tragic. Walter Isaacson, Author Of Leonardo Da Vinciover The Course Of More Than Three Decades As An American Diplomat, William J. Burns Played A Central Role In The Most Consequential Diplomatic Episodes Of His Timefrom The Bloodless End Of The Cold War To The Collapse Of Postcold War Relations