SCORM Compliant Package-TLIE1003 Participate in basic workplace communication HLTINFCOV001 Units of competency HLTAUD002 Conduct

Units of competency HLTAUD002 Conduct play audiometry HLTAUD003 Assess and respond to occupational noise risk HLTAUD001 Assess hearing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCDIS001 Contribute to ongoing skills development using a strengths-based approach CHCDIS003 Support community participation and social inclusion CHCDIS007 Facilitate the empowerment of people with disability CHCDIS002 Follow established person-centred behaviour supports * We can develop additional elective units that are not listed on request (Please contact us for further information)

Curriculum structure

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

MEM12002B Perform electrical/electronic measurement MEM12004B Perform precision electrical/electronic measurement MEM18055B Dismantle

SCORM Compliant Package-TLIE1003 Participate in basic workplace communication HLTINFCOV001 Units of competency HLTAUD002 Conduct* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.