Self-Study Guide-TLII0005 Apply customer service skills Course Core Units PSPETH002 Uphold and

Core Units PSPETH002 Uphold and support the values and principles of public service PSPINV001 Plan and initiate an investigation PSPINV002 Conduct an investigation PSPINV003 Finalise an investigation PSPREG003 Apply regulatory powers PSPREG012 Gather information through interviews Elective Units BSBWHS301 Maintain workplace safety PSPREG015 Receive and validate data PSPGEN023 Deliver and monitor service to clients PSPGEN038 Identify and treat risks PSPGEN043 Apply government processes PSPCRT007 Compile and use official notes PSPLEG002 Encourage compliance with legislation in the public sector PSPGEN033 Use advanced workplace communication strategies PSPREG010 Prepare a brief of evidence If you require RPL Kits with comprehensive benchmarking

Units of competency CUADTM613 Teach high level contemporary dance techniques CUAWHS413 Incorporate anatomy principles into skill development CUADTM413 Apply safe dance teaching methods CUADTM519 Refine professional practice as a dance teacher If you require RPL Kits with comprehensive benchmarking

assess and control safety risks SITXFSA001 Use hygienic practices for food safety SITHKOP005 Coordinate cooking operations BSBDIV501 Manage diversity in the workplace SITXWHS003 Implement and monitor work health and safety practices SITXFIN003 Manage finances within a budget BSBSUS401 Implement and monitor environmentally sustainable work practices SITXMGT001 Monitor work operations If you require RPL Kits with comprehensive benchmarking

Units of competency FNSACC517 Provide management accounting information FNSACC511 Provide financial and business performance information FNSACC516 Implement and maintain internal control procedures FNSACC512 Prepare tax documentation for individuals FNSACC514 Prepare financial reports for corporate entities FNSACC513 Manage budgets and forecasts * We can develop additional elective units that are not listed on request (Please contact us for further information)

objects and cultural landscapes BSBWHS302 Apply knowledge of WHS legislation in the workplace If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-TLII0005 Apply customer service skills Course Core Units PSPETH002 Uphold andOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the