Self-Study Guide-FNSCUS505 Determine client requirements and expectations CRICOS Forms CPCCCM1014A Conduct workplace communication

CPCCCM1014A Conduct workplace communication

present and debate ideas BSBCRT413 Collaborate in creative processes BSBESB401 Research and develop business plans BSBHRM413 Support the learning and development of teams and individuals BSBINS401 Analyse and present research information BSBINS410 Implement records systems for small business BSBLDR413 Lead effective workplace relationships BSBMKG431 Assess marketing opportunities * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AVIF0023 Apply aircraft safety procedures AVIF0038 Undertake aircraft underwater escape and survival AVIF0040 Employ fatigue risk management practices in an aviation workplace AVIF0041 Maintain the safety of people and aircraft AVIF0042 Respond to abnormal and emergency situations in an aircraft AVIW0025 Complete aircraft and flight equipment pre- and post-flight actions AVIZ0003 Maintain basic situational awareness in an aviation workplace PUAFIR209 Work safely around aircraft Electives AVIW0024 Perform down the wire duties AVIW0026 Conduct night vision imaging system operations HLTAID011 Provide First Aid TLIA1001 Secure cargo TLID0021 Handle dangerous goods/hazardous substances If you require RPL Kits with comprehensive benchmarking

Core units FNSINC301 Work effectively in the financial services industry Elective units BSBCMM301 Process customer complaints BSBINS307 Retrieve information from records BSBINS309 Maintain business records FNSACM311 Process and manage payments FNSACM312 Reconcile financial transactions FNSACM313 Process authorised payments FNSACM411 Authorise valid expense payments FNSCRD302 Monitor and control accounts receivable FNSCRD311 Process applications for credit FNSACC311 Process financial transactions and extract interim reports FNSACC313 Perform financial calculations If you require RPL Kits with comprehensive benchmarking

Type C buildings CPCCBC5002 Monitor costing systems on complex building and construction projects CPCCBC5005 Select and manage building and construction contractors CPCCBC5007 Administer the legal obligations of a building and construction contractor CPCCBC5019 Manage building and construction business finances Elective Units BSBOPS505 Manage quality customer service BSBHRM415 Coordinate recruitment and onboarding BSBLDR523 Lead and manage effective workplace relationships BSBPEF502 Develop and use emotional intelligence BSBOPS502 Manage Business operational plans BSBPMG532 Manage project quality BSBLRD522 Manage people performance If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-FNSCUS505 Determine client requirements and expectations CRICOS Forms CPCCCM1014A Conduct workplace communicationOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the