Self-Study Guide-SISXCCS005 Monitor and evaluate customer service Skill Set Core units BSBOPS101 Use business

Core units BSBOPS101 Use business resources BSBPEF101 Plan and prepare for work readiness Elective units BSBCMM211 Apply communication skills BSBCRT201 Develop and apply thinking and problem solving skills BSBDAT201 Collect and record data BSBOPS201 Work effectively in business environments * We can develop additional elective units that are not listed on request (Please contact us for further information)

emotional and physical wellbeing HLTWHS001 Participate in workplace health and safety Elective units CHCCCS019 Recognise and respond to crisis situations CHCADV001 Facilitate the interests and rights of clients CHCCCS017 Provide loss and grief support CHCCCS020 Respond effectively to behaviours of concern If you require RPL Kits with comprehensive benchmarking

Session Plans The session plan enables trainers to deliver effective

Units of competency FBPCEL2009 Carry out transfer operations FBPCEL3001 Handle and store spirits BSBWHS301 Maintain workplace safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

manipulate and output photo images CUAPHI313 Process photo images CUAPHI412 Apply photo imaging lighting techniques CUARES403 Research history and theory to inform own arts practice CUAPHI311 Develop and apply photo imaging industry knowledge * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-SISXCCS005 Monitor and evaluate customer service Skill Set Core units BSBOPS101 Use businessOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the