Unit Knowledge Guide-AURVTA104 Inspect damaged vehicle systems and recommend repairs Qualification aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

engineering or related environment MEM16008A Interact with computing technology MEM18001C Use hand tools MEM18002B Use power tools/hand held operations MSMENV172 Identify and minimise environmental hazards MSMOPS100 Use equipment If you require RPL Kits with comprehensive benchmarking

Core units MSMENV472 Implement and monitor environmentally sustainable work practices Elective units BSBFIM501 Manage budgets and financial plans FNSORG501 Develop and manage a budget MEM14001B Schedule material deliveries BSBMGT403 Implement continuous improvement MEM11007B Administer inventory procedures MEM11015B Manage warehouse inventory system BSBADM502 Manage meetings BSBINM501 Manage an information or knowledge management system BSBLED401 Develop teams and individuals If you require RPL Kits with comprehensive benchmarking

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURETR007 Apply knowledge of automotive electrical circuits and wiring systems AURETR011 Install basic ancillary electrical systems and components AURLTD008 Replace and refit vehicle steering

installation and removal of bearings MEM18006 Perform precision fitting of engineering components If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-AURVTA104 Inspect damaged vehicle systems and recommend repairs Qualification aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner