Self-Study Guide-SITXCRI003 Respond to a customer in crisis UEP Units of competency SIRXMKT002 Use

Units of competency SIRXMKT002 Use social media to engage customers SIRXCEG006 Provide online customer service BSBXCS303 Securely manage personally identifiable information and workplace information ICTWEB304 Build simple web pages If you require RPL Kits with comprehensive benchmarking

Units of competency MSL954004 Obtain representative samples in accordance with sampling plan MSMBIO303 Distil bioproducts MSMBIO302 Ferment biomaterial to produce bioproducts MSL973013 Perform basic tests MSMBIO304 Separate and recover bioproducts If you require RPL Kits with comprehensive benchmarking

Units of competency HLTAHW059 Provide postnatal and infant health care HLTAHW058 Prepare for and support childbirth HLTAHW027 Provide information and strategies in sexual health for women HLTAHW057 Provide antenatal health care HLTAHW029 Provide information and strategies in maternal and infant health If you require RPL Kits with comprehensive benchmarking

Units of competency HLTAUD002 Conduct play audiometry HLTAHW025 Provide information and strategies in health care HLTAUD003 Assess and respond to occupational noise risk If you require RPL Kits with comprehensive benchmarking

select and induct team members SIRXTAD002 Develop the retail frontline SIRXMGT002 Lead a frontline team * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-SITXCRI003 Respond to a customer in crisis UEP Units of competency SIRXMKT002 UseOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the