Learner Guide-AHCBUS513 Market products and services Skill Set Session PlansThe session plan enables

Session PlansThe session plan enables trainers to deliver effective

Core units BSBLDR412 Communicate effectively as a workplace leader BSBPMG430 Undertake project work BSBOPS403 Apply business risk management processes BSBWHS411 Implement and monitor WHS policies

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMWHS200 Work safely Elective units AUMANA001 Prepare and document quotations AURACA001 Respond to customer needs and enquiries in an automotive workplace AURACA002 Establish customer requirements of a complex nature AURACA003 Build customer relations in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace AURSCA002 Present automotive products and services for sale AURSCA003 Apply sales procedures in an automotive workplace AURSCA004 Carry out cash and non-cash payment operations AURSCA005 Sell automotive products and services AURSCA006 Promote automotive products and services AURSAA001 Process customer complaints in an automotive workplace BSBCUS501 Manage quality customer service AURSCA001 Select and supply automotive parts and products AURSLA001 Comply with legal requirements when selling automotive products and services AURSBA002 Identify and match uncommon automotive parts AURTTA017 Carry out vehicle safety inspections HLTAID003 Provide first aid MSMOPS212 Use organisation computers or data systems If you require RPL Kits with comprehensive benchmarking

Units of competency AURTTL108 Diagnose and repair LPG fuel systems AURTTL007 Inspect and service LPG fuel systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSINC401 Apply principles of professional practice to work in the financial services industry Elective Units BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others FNSACC311 Process financial transactions and extract interim reports FNSACC312 Administer subsidiary accounts and ledgers FNSACC408 Work effectively in the accounting and bookkeeping industry FNSACC416 Set up and operate a computerised accounting system FNSTPB401 Complete business activity and instalment activity statements FNSTPB402 Establish and maintain payroll systems BSBCMM401 Make a presentation BSBITU402 Develop and use complex spreadsheets BSBFIA412 Report on financial activity BSBWOR404 Develop work priorities Additional electives BSBRES401 Analyse and present research information BSBMGT403 Implement continuous improvement If you require RPL Kits with comprehensive benchmarking

Learner Guide-AHCBUS513 Market products and services Skill Set Session PlansThe session plan enablesOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce