Unit Knowledge Guide-SISXCCS005 Monitor and evaluate customer service Certificate II selection and induction processes BSBITU402

selection and induction processes BSBITU402 Develop and use complex spreadsheets If you require RPL Kits with comprehensive benchmarking

Core units SITHFAB021 Provide responsible service of alcohol SITHIND006 Source and use information on the hospitality industry SITHIND008 Work effectively in hospitality service SITXCCS014 Provide service to customers SITXCOM007 Show social and cultural sensitivity SITXFIN007 Process financial transactions SITXFSA005 Use hygienic practices for food safety SITXHRM007 Coach others in job skills SITXWHS005 Participate in safe work practices Elective units SIRXCEG008 Manage disrespectful

Units of competency BSBAUD513 Report on quality audits BSBAUD512 Lead quality audits BSBAUD511 Initiate quality audits BSBAUD411 Participate in quality audits If you require RPL Kits with comprehensive benchmarking

Core units MSMENV272 Participate in environmentally sustainable work practices MSMWHS200 Work safely MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSFSF2014 Use soft furnishing sector hand and power tools MSFSF3008 Measure up and calculate fabric quantities for window coverings Elective units MSFSF2015 Cut single layer fabrics MSFSF2002 Machine sew materials MSFSF2003 Machine sew specialised sewn products MSFSF2004 Hand sew soft furnishings MSFSF2005 Operate a steam press MSFSF2007 Construct unlined curtains and drapes MSFSF2008 Construct lined curtains and drapes MSFSF2009 Construct padded pelmets MSFSF2010 Make up tracks for window coverings MSFSF2011 Fit and adjust curtain hardware BSBCUS301 Deliver and monitor a service to customers BSBITU306 Design and produce business documents BSBMKG413 Promote products and services MSMOPS212 Use enterprise computer or data systems If you require RPL Kits with comprehensive benchmarking

diseases and disorders Group C AHCCHM304 Transport and store chemicals Group E AHCCHM307 Prepare and apply chemicals to control pest

Unit Knowledge Guide-SISXCCS005 Monitor and evaluate customer service Certificate II selection and induction processes BSBITU402Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner