Assessment Kit-UEECD0013 Develop and implement energy sector maintenance programs DEF aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units AHCWHS401 Maintain work health and safety processes AHCWRK403 Supervise work routines and staff performance BSBLDR403 Lead team effectiveness BSBSMB407 Manage a small team FBPFSY3001 Monitor the implementation of quality and food safety programs Elective units AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework AHCBUS409 Participate in an e-business supply chain AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

health and environment policies and procedures FWPCOR3202 Conduct quality and product care procedures FWPCOR3204 Visually assess materials Elective units FWPCOT3203 Weigh loads FWPCOT3227 Receive and measure logs FWPCOT2240 Cut material with a pole saw FWPCOT3224 Plan and monitor equipment maintenance FWPCOT3259 Operate a four wheel drive on unsealed roads FWPCOT3260 Recover four wheel drive vehicles FWPFGM3214 Operate a four wheel drive in a towing situation If you require RPL Kits with comprehensive benchmarking

Units of competency HLTAAP001 Recognise healthy body systems HLTHPS006 Assist clients with medication If you require RPL Kits with comprehensive benchmarking

tempering and annealing MEM07005 Perform general machining MEM12002 Perform electrical/electronic measurement MEM21001 Replace watch batteries

Assessment Kit-UEECD0013 Develop and implement energy sector maintenance programs DEF aggressive or abusive customers SIRXCEG009Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of