Training and Assessment Strategy-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set MSF policies and procedures in the

policies and procedures in the Construction Industry Elective Units CPCCCA2002 Use carpentry tools and equipment CPCCCA2011 Handle carpentry materials CPCCPD2012 Use painting and decorating tools and equipment CPCCCM2006 Apply basic levelling procedures CPCCCM2012 Work safely at heights If you require RPL Kits with comprehensive benchmarking

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS432 Identify and resolve client ICT problems Elective units ICTDAT401 Evaluate organisational compliance with data ethics legislation ICTDAT402 Clean and verify data ICTDBS414 Complete database backup and restore ICTDBS417 Identify and resolve common database performance problems ICTPRG554 Manage data persistence using noSQL data stores ICTWEB432 Design website layouts Group G ICTWEB434 Transfer content to websites Group G ICTNWK420 Install and configure virtual machines Group D ICTNWK421 Install

MEM13002 Undertake work health and safety activities in the workplace If you require RPL Kits with comprehensive benchmarking

HLTAID003 Provide first aid Group B ICTICT203 Operate application software packages Group B If you require RPL Kits with comprehensive benchmarking

Core units BSBRES801 Initiate and lead applied research TAELLN811 Analyse policy and formulate strategic language

Training and Assessment Strategy-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set MSF policies and procedures in theYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.