SCORM Compliant Package-HLTENN015 Apply nursing practice in the primary health care setting Quote aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency MSMWJ302 Operate a drain cleaning system MSMWHS110 Follow emergency response procedures MSMWHS200 Work safely MSMPER200 Work in accordance with an issued permit MEM09002B Interpret technical drawing * We can develop additional elective units that are not listed on request (Please contact us for further information)

evacuate and charge refrigeration systems MSMENV272 Participate in environmentally sustainable work practices Elective units MEM05003 Perform soft soldering MEM05005 Carry out mechanical cutting MEM05012 Perform routine manual metal arc welding MEM05050 Perform routine gas metal arc welding MEM11009 Handle/move bulk fluids/gases MEM11022 Operate fixed/moveable load shifting equipment MEM18003 Use tools for precision work MEM18048 Fault find and repair/rectify basic electrical circuits If you require RPL Kits with comprehensive benchmarking

Units of competency SIRXMKT002 Use social media to engage customers SIRXCEG006 Provide online customer service BSBXCS303 Securely manage personally identifiable information and workplace information ICTWEB304 Build simple web pages If you require RPL Kits with comprehensive benchmarking

Units of competency HLTPAT004 Collect pathology specimens other than blood CHCPOL003 Research and apply evidence to practice HLTAHW027 Provide information and strategies in sexual health for women HLTAHW026 Provide information and strategies in sexual health for men CHCCDE004 Implement participation and engagement strategies CHCCCS014 Provide brief interventions CHCPRP001 Develop and maintain networks and collaborative partnerships * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-HLTENN015 Apply nursing practice in the primary health care setting Quote aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.