Self-Study Guide-CHCEDS036 Support the development of literacy and oral language skills FNS Units of competency SITXCCS007 Enhance

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

codes and practices in the workplace UEECD0043 Solve problems in direct current circuits* UEERE0001 Apply environmentally and sustainable procedures in the energy sector UEERE0086 Promote sustainable energy practices UEERE0087 Provide basic sustainable energy solutions for energy management in residential premises Elective Units BSBOPS203 Deliver a service to customers UEECD0035 Provide basic instruction in the use of electrotechnology apparatus UEECO0002 Maintain documentation ICTICT214 Operate application software packages UEECD0020 Fix and secure electrotechnology equipment UEERL0001 Attach cords and plugs to electrical equipment for connection to a single phase 230 Volt supply UEECD0009 Carry out routine work activities in an energy sector environment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSS402051 Apply quality standards MSFGN4001 Research and meet ethical and compliance requirements MSFGN3004 Resolve quality and compliance issues MSFFT4007 Sample

Core units MSFGN2001 Make measurements and calculations MSFPF2009 Cut mouldings to length MSFPF2010 Join mouldings MSFPF2011 Mount artwork MSFPF2012 Cut mat boards MSFPF2013 Cut and handle glazing materials for framing MSFPF2014 Assemble basic artwork packages MSFPF3010 De-frame artwork MSFPF3016 Assemble complex artwork packages MSFPF3014 Assess and prepare framing design requirements MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSMWHS200 Work safely Elective units BSBCUE304 Provide sales solutions to customers BSBCUS301 Deliver and monitor a service to customers BSBITU306 Design and produce business documents BSBSMB303 Organise finances for the micro business BSBSMB305 Comply with regulatory

and continuous improvement in learner engagement

Self-Study Guide-CHCEDS036 Support the development of literacy and oral language skills FNS Units of competency SITXCCS007 EnhanceOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the