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aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)
Core units MSMENV272 Participate in environmentally sustainable work practices MSMWHS200 Work safely MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSFFF2001 Use furniture finishing sector hand and power tools MSFFF2002 Dismantle and re-assemble furniture MSFGN2001 Make measurements and calculations MSFGN3001 Read and interpret work documents MSFGN3002 Estimate and cost job TLID2003 Handle dangerous goods/hazardous substances Elective units MSFFF2003 Remove surface coatings MSFFF2004 Prepare surfaces for finishing MSFFF2005 Maintain spray equipment and booth MSFFF2006 Apply surface coatings by spray gun MSFFF2007 Apply stains
implement and monitor policy and procedures FNSRSK511 Undertake risk identification FNSRSK512 Assess risks FNSRSK611 Develop and implement risk mitigation plan FNSRSK612 Determine and manage risk exposure strategies Elective units BSBMGT517 Manage operational plan FNSACC511 Provide financial and business performance information FNSACC609 Evaluate financial risk FNSACC624 Monitor corporate governance activities If you require RPL Kits with comprehensive benchmarking
configure and test network security ICTNWK405 Build a small wireless local area network ICTNWK407 Install and configure client-server applications and services ICTNWK408 Configure a desktop environment ICTICT408 Create technical documentation BSBSUS401 Implement and monitor environmentally sustainable work practices If you require RPL Kits with comprehensive benchmarking
Units of competency SISSSCO014 Develop sport coaches TAEDEL301 Provide work skill instruction TAEASS301 Contribute to assessment If you require RPL Kits with comprehensive benchmarking
PowerPoint-HLTENN057 Contribute to the nursing care of a person with diabetes MSA aggressive or abusive customers SIRXCEG009Our PowerPoint presentations support trainers to deliver effective, engaging and compliant classroom or webinar delivery of a qualification or unit. PowerPoint presentation The PowerPoint presentation supports the trainer teacher in creating an interactive learning environment. We provide all documents to you in Microsoft Office format, so you can easily customise them as required. You are free to rebrand and reproduce these within your registered
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