Self-Study Guide-VU21450 Give and respond to short, simple verbal instructions and information SHB aggressive or abusive customer SIRCDIS002

aggressive or abusive customer SIRCDIS002 Deliver medicines to customers outside the pharmacy SIRCDIS003 Assist in dispensing prescriptions CHCDIV001 Work with diverse people * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCWHS401 Maintain work health and safety processes AHCWRK403 Supervise work routines and staff performance BSBHRM415 Coordinate recruitment and onboarding BSBLDR414 Lead team effectiveness Elective units AHCWRK401 Implement and monitor quality assurance procedures AHCBUS408 Operate within a budget framework AHCBUS517 Monitor and review business performance AHCCHM404 Develop procedures to minimise risks in the use of chemicals AHCCHM405 Plan and implement a chemical use program AHCIRG437 Schedule irrigations AHCPCM507 Diagnose plant health problems BSBOPS403 Apply business risk management processes AHCBIO401 Plan and implement a biosecurity program AHCBUS407 Cost a project * We can develop additional elective units that are not listed on request (Please contact us for further information)

present and debate ideas BSBCRT413 Collaborate in creative processes BSBCRT403 Explore the history and social impact of creativity BSBCRT512 Originate and develop concepts BSBPMG539 Manage project governance BSBCMM411 Make presentations BSBMKG541 Identify and evaluate marketing opportunities CUAACD536 Refine 2-D design ideas and processes CUAACD537 Refine 3-D design ideas and processes MSTGN3003 Estimate and cost job If you require RPL Kits with comprehensive benchmarking

equipment and merchandise * We can develop additional elective units that are not listed on request (Please contact us for further information)

refit and operate electrical components following body repair activities AURETR125 Test

Self-Study Guide-VU21450 Give and respond to short, simple verbal instructions and information SHB aggressive or abusive customer SIRCDIS002Our self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the