SCORM Compliant Package-CPCCCM2005 Use construction tools and equipment Learner Guide Core units SIRWSLS004 Optimise customer

Core units SIRWSLS004 Optimise customer and territory coverage SIRXCEG003 Build customer relationships and loyalty SIRXCEG005 Maintain business to business relationships SIRXIND001 Work effectively in a service environment SIRXWHS002 Contribute to workplace health and safety Elective units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCOM002 Work effectively in a team SIRXCOM003 Promote team cohesion BSBCUE301 Use multiple information systems If you require RPL Kits with comprehensive benchmarking

Units of competency PSPETH003 Promote the values and ethos of public service PSPLEG003 Promote compliance with legislation in the public sector PSPGEN047 Promote diversity PSPGEN054 Use complex workplace communication strategies * We can develop additional elective units that are not listed on request (Please contact us for further information)

Stage 4: The RPL Post Assessment Kit

Access to simulated business resourcesSimulated business resources (templates

ASQA Practice Guides for Learner Support and Inclusion

SCORM Compliant Package-CPCCCM2005 Use construction tools and equipment Learner Guide Core units SIRWSLS004 Optimise customer* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.