Self-Study Guide-FNSACC421 Prepare financial reports MEM AURAMA005 Manage complex customer issues

AURAMA005 Manage complex customer issues in an automotive workplace BSBPEF402 Develop personal work priorities

health and environment policies and procedures FWPCOR3202 Conduct quality and product care procedures FWPCOR3203 Evaluate fire potential and prevention HLTAID003 Provide first aid Elective units AHCARB319 Use arborist climbing techniques FWPCOT3311 Use environmental care procedures to undertake fire salvage operations AHCWRK302 Monitor weather conditions FWPCOR2204 Follow fire prevention procedures TLIC3004 Drive heavy rigid vehicle TLIC3005 Drive heavy combination vehicle * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTCYS407 Gather

Units of competency HLTDEN007 Apply the principles of radiation biology and protection in dental practice HLTDEN009 Produce a prescribed dental radiographic image HLTDEN008 Prepare to expose a prescribed dental radiographic image * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM234002A Integrate engineering technologies MEM234035A Maintain and apply technical and engineering skills MSMENV672 Develop workplace policy and procedures for environmental sustainability Elective units MEM234001A Plan and manage engineering-related projects or operations MEM234021A Apply statistics to technology problems MEM234028A Produce and manage technical documentation MEM234029A Produce and manage technical publications MEM23123A Evaluate manufacturing processes BSBLED805 Plan and implement a mentoring program BSBLED806 Plan and implement a coaching strategy * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-FNSACC421 Prepare financial reports MEM AURAMA005 Manage complex customer issuesOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the