Vocational Placement Kit-FNSIBK524 Manage complex risk portfolios for insurance broking clients ELICOS Placement Test aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core Units PSPETH002 Uphold and support the values and principles of public service PSPINV001 Plan and initiate an investigation PSPINV002 Conduct an investigation PSPINV003 Finalise an investigation PSPREG003 Apply regulatory powers PSPREG012 Gather information through interviews Elective Units BSBWHS301 Maintain workplace safety PSPREG015 Receive and validate data PSPGEN023 Deliver and monitor service to clients PSPGEN038 Identify and treat risks PSPGEN043 Apply government processes PSPCRT007 Compile and use official notes PSPLEG002 Encourage compliance with legislation in the public sector PSPGEN033 Use advanced workplace communication strategies PSPREG010 Prepare a brief of evidence * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCGRI402 Construct vertical gardens and green facades AHCLSC301 Set out site for construction works CPCCOM2001 Read and interpret plans and specifications AHCGRI401 Construct roof gardens AHCSOL305 Prepare growing media AHCWHS301 Contribute to work health and safety processes AHCPGD402 Plan a plant establishment program RIIWHS204E Work safely at heights If you require RPL Kits with comprehensive benchmarking

Units of competency SITTIND001 Source and use information on the tourism and travel industry SITXCCS006 Provide service to customers SITXWHS001 Participate in safe work practices SITXCOM002 Show social and cultural sensitivity SITTTSL005 Sell tourism products and services SITTTSL016 Provide specialist advice on cruises SITXEBS001 Use social media in a business * We can develop additional elective units that are not listed on request (Please contact us for further information)

engineering or related environment MSS402051A Apply quality standards MSAENV272B Participate in environmentally sustainable work practices Elective units AUM4003A Interpret customer requirements LMTGN4002A Participate in product engineering MEM12024A Perform computations MEM16006A Organise and communicate information MEM30031A Operate computer-aided design (CAD) system to produce basic drawing elements MEM30032A Produce basic engineering drawings MEM30033A Use computer-aided design (CAD) to create and display 3-D models MEM30005A Calculate force systems within simple beam structures MEM30006A Calculate stresses in simple structures MEM30007A Select common engineering materials MEM30008A Apply basic economic and ergonomic concepts to evaluate engineering applications MEM30010A Set up basic hydraulic circuits If you require RPL Kits with comprehensive benchmarking

Vocational Placement Kit-FNSIBK524 Manage complex risk portfolios for insurance broking clients ELICOS Placement Test aggressive or abusive customers SIRXCEG009A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.