Learning and Assessment Kit-CHCSS00089 Service Coordination and Collaboration Skill Set CRICOS Forms Units of competency SIRXECM001 Monitor

Units of competency SIRXECM001 Monitor and interpret online data analytics SIRXMKT002 Use social media to engage customers SIRXECM002 Prepare digital content SIRXCEG006 Provide online customer service If you require RPL Kits with comprehensive benchmarking

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

tools and equipment to preserve biosecurity AHCBIO301 Identify and report signs of unusual disease or pest AHCBIO204 Follow site biosecurity procedures If you require RPL Kits with comprehensive benchmarking

Units of competency SISCAQU005 Develop and implement aquatic facility maintenance procedures SISCAQU004 Develop and implement pool water maintenance procedures BSBRSK401 Identify risk and apply risk management processes SISCAQU001 Test pool water quality SISCAQU003 Maintain aquatic facility plant and equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service If you require RPL Kits with comprehensive benchmarking

Learning and Assessment Kit-CHCSS00089 Service Coordination and Collaboration Skill Set CRICOS Forms Units of competency SIRXECM001 MonitorOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to